Would you like to cancel your Vonage? Be prepared.

My family was very pleased with Vonage’s phone service. It was the lip-service we didn’t appreciate when we called to cancel the account. First it was a guy from India who took FOREVER to figure out that we were canceling and and stop trying to convince us not to cancel. After he gave up he said he couldn’t cancel it and I had to call back during business hours. Plus, I was still within my first year of service so I would be issues a cancellation charge if I cancelled today, so call back on the 16th and there will be no cancellation charge. I called back on the 16th to wait on hold answer a million questions, and be transferred. Unfortunately the Indian guy was not good at adding dates, as they said I needed to call them Monday in three days. Ok, called back in three days. Third call is with a gentleman who said it’s fine that we’re canceling but I’d have to pay the 13th billing period of the account to complete a year because the first month was free. Evidently they don’t include that first month free as part of your service or billing period. I already spent an hour trying to cancel over the 40$ cancellation charge, so I just maintained that he should cancel me because I completed the 12 months. He put me on hold, asked of there was anything else he could do… and I’m sure I’ll receive another email asking for another 30$ from them again… good thing I took a tip from an article I read about canceling their service and just removed the card from my account so they can’t bill me anymore.