WebEx: From Good to Bad | James R Sullivan

WebEx: From Good to Bad

WebEx was acquired by Cisco. So, before they do their re-branding I’d like to offer an overview of their services:

Service outages don’t happen often, only a few times per month!
Customer support doesn’t speak English, so if you speak their language you’re in luck, you have a native speaker!
If you like surprises you are in luck! Upgrades are completely unannounced!
Intel Macs are not supported as a presenter so if you’re a Mac user you don’t have to worry about people asking you to present!
The meeting invitation times are USUALLY correct… so you don’t usually have to tell people to ignore the WebEx stated time and use another time.

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2 Responses

Karel Lukas Says:
April 27th, 2007 at 1:55 pm
Hi Bobby,

All I can say is “Come on over and try out Yugma (http://www.yugma.com)!” We have a high-quality real-time fully interactive web conferencing service that comes in a basic free-forever version, as well as premium services (we can save you 80% over the traditional players). Our
Customer Support speaks English. We don’t suprize our customers. Intel Macs are supported as a presenter!!! So if you’re a Mac user you don’t have to worry about people asking you to present!
The meeting invitations are always correct. And finally, Yugma is super easy to use. Give is a try and let me know what you think.

Karel Lukas
COO, Yugma
http://www.yugma.com
Barnaby Says:
May 13th, 2007 at 4:54 pm
Hi Bobby!

You’re right. WebEx is pretty bad. We’ve also tried GatherPlace which was equally annoying. I think the worst part of any of these is a lack of automatic reconnection when you’re on a flaky T1 that’s being saturated and dropping packets. *grumble*

I dig the blog you’ve got going! :) I was also eyeing that UI Engineer position at BlackDuck. Hmmm…

Hope to see you soon!
-Barnaby

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